Senior Specialist - BPO (Logistics Company)

Overall Role Purpose

Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions

Specific Role Context

  • Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the shared service center

  • Analyze and design of technology-driven and/or automated solutions that support service line requirements

  • Analyze and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits

  • Prepare, update and regularly review all relevant process map documentation for the service line and the supporting/enabling functions

  • Assess innovative ideas generated from an Ideas Management program relative to benefit and cost

  • Support the BPO Manager in cultivating culture of continuous improvement and innovation

Specific Role challenge

  • Gain support of the service line that the systematic approach creates significant and measurable improvement.

  • Create understanding with employees what the needs and benefits are of process improvement initiatives

  • Contribute to cultivating a culture of continuous improvement and innovation

Key Activities

  • Execute business process improvement initiatives with employees, relevant stakeholders and process owners

  • Provide effective and efficient support to the Head of Lean Program to ensure the smooth running of the department

  • Ensure that customer interests are reflected within all phases of improvement

  • To liaise with external IT vendors, Finance Business Partners and Consultants

  • Understanding the different processes used throughout finance and HR operations locations in Asia Pacific

  • Identifying/ leveraging best practices already in use in the finance operations community

  • Designing practical and effective solutions to address improvement opportunities – both cost and performance

  • Successfully implement improvement initiatives with Finance and HR Business Partners

  • Strive as a SME on process improvements/ standardization methodology

  • Provide consultative services to both external Finance and HR Business Partners and internal support staff

  • Ability to relate to cross-cultural processes and country sensitivities

  • Responsible for process documentations (i.e. process maps)

  • Maintain strong client relationships

  • Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes


  • Project management experience (Prince2 certification an advantage)

  • Good all round communicator: written, oral and presentation skills.

  • Software skills (Word, Excel, PowerPoint, Access, VBA, etc)

  • Experience in supporting a shared service centre (preferred)

  • Experience in logistic industry (preferred)

  • Process oriented and able to work under pressure

  • Demonstrated ability to think conceptually and translate this into practical action.

  • With process engineering experience (advantage)

  • Strong process documentation skill

Expected years of experience

At least 5 - 7 years of working experience of which the last 2 years focused on process outsourcing/improvement and/or shared services

Educational Qualifications

Qualified University Degree holder