Manager - HR Operations (Business Process Optimization) (Logistics Company)

Our HR Services Asia Pacific (APAC) team is currently looking for a new team member in Kuala Lumpur, Malaysia. In HR Services APAC we support all Business Units in operational Personal administration and payroll and deliver value through and beyond savings. In its essential role, the BPO Manager executes and supports projects and initiatives for the APAC region, and also collaborates with other BPO Managers around the globe. Would you like to join our team and shape our agenda? Are you ready to manage all aspects of a HR project entrusted to you? Are you keen on digitalizing and improving our HR Services processes? Your tasks will be:

  • Act as change agent for the APAC team, identifying improvement and standardization opportunities and driving change from within

  • Drive process automation and digitalization projects to bring efficiency within existing processes, but also enhance the user experience of HR processes and products

  • Support the creation of business case analysis for identified improvement opportunities

  • Prepare widely independent proposals for decisions and solutions for harmonization, digitization and automation of processes and products for coordination with the decision-makers

  • Be able to influence decisions / actions through provision of value-added inputs into the organization’s business processes

  • Manage and drive the assigned global and regional projects and initiatives within time & budget achieving target scenarios and end products as specified in each Project Business Case and/or Project Initiation

  • Ensure proper communication of projects status, roadmaps and risks/opportunities as well as changed project scopes and act as counterpart to HR Services

  • Support business development efforts from proposal creation to implementation

  • Support calculation of Business Partner charges and give reasons for charge developments

  • Act as an internal consultant to projects from their initiation until their completion and advise, share experience and discuss topics with HRS APAC colleagues

  • Managing the landscape of the ticketing tool and all its requirements regionally

  • Support global surveys and regular / ad-hoc preparation of report and planning documents for HRS APAC

  • Support HRS Management APAC in handling performance management, strategic initiatives and project related topics

  • Provide insides into cost developments, link cost information to volume information; use data analytic methods and tools to provide insights into future cost developments

  • Prepare and support local and global Business Review Meetings

  • Maintain strong relationships with customers and colleagues

  • Able to relate to cross-cultural processes and country sensitivities

Your profile should look like:

  • Degree in Business Administration, Computer Science / IT, Industrial Engineering or related disciplines

  • 2-3 years of relevant business experience

  • Knowledge of HR processes and Shared Service Center environments is preferable

  • At least 2 years of experience of (IT-) project management experience

  • Experience in driving digitalization and automation of projects is very beneficial

  • Excellent IT skills desirable, e.g. workflow automation, systems design, information technology, case management

  • Experience of data modelling for BI reporting and APIs is beneficial

  • Experience with Agility, like SCRUM, Design Thinking etc. but also improvement methods, like First Choice / SixSigma is preferable

  • Ability to raise questions or concerns, based on sound analysis, in a professional way

  • Very good written and spoken English skills

  • Strong presentation skills and influencing skills in particular when working with senior management

  • Sound knowledge on Change Management concept and best practices.

  • Strong analytical skills

  • Proven stakeholder management skills

  • Experience from working in a larger international cooperation

  • Ability to work in a global (dotted-line) and regional (solid-line) BPO setup

  • Ability to work independently and drive controlling priorities forward without continuous involvement of supervisor

  • Business user of Microsoft Office (Excel, Projects, Word, PowerPoint, Access, Outlook, etc.), MS PowerBI is beneficial

Salary: RM12,000 - RM13,000 + Allowances + Incentives