Customer Success Specialist (Japanese Speakers)

Customer Success Specialist (Japanese Speakers)


Position

Customer Success Specialist


Summary

Support Customers via Chat and Email

Languages

Native Japanese + Fluent English or Non-Native (N1~N2 JLPT + Fluent English)


Salary

Native: 7100-8500 MYR

Non-Native: 5500-6500 MYR

*Local Malaysian: total includes Only Language Allowance

*Expat: total includes Language, Housing Allowance


Customer Success specialist jobs continue to be on the rise as more businesses are being engaged

through the social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of these social media provide Outstanding Customer Experiences (CX) on high-quality

advertisement and promotions.


Responsibilities

• Responsible to resolve customer queries in a timely and accurate way through

inbound call, email, or live chat

• Identify customer needs and assist them in using specific features and functionalities

in the social media platform

• Follow-up with customers to ensure their technical issues are resolved

• Become and remain knowledgeable about social media products and community standards

• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of users

• Identify inefficiencies in workflows and suggest solutions

• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

• Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

• Recognize trends and patterns, and escalate issues outside the company policy to the global

Team




Requirements

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.

• Prior working experiences in a customer-oriented product environment, consulting, or operations role

• Ability to follow the process and collaborate effectively to work in a team

• Excellent written and communication skills in native and English language

• Basic knowledge of Social media platforms as well as Computer operations


Preferred Qualifications

Fluent English and Japanese Communication Skills (JLPT N1~N2)

• Inbound calls, email and chat support experience as an advantage.

• Have exceptional grammar typing accuracy skills – experience with business communication

• Patience when handling tough cases

• High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported

Flexible in shifting schedule