Customer Service Advisor – Voice Support
Job Responsibilities:
Assist on a worldwide online payment system
Interact with customers via chat and phone
Support and help the customers
Provide timely support to customers through chat and phone
Handle customer’s concerns positively and professionally
Works with other team members in identifying better ways in providing better customer support
Participate in additional training courses as required
Maintains and improves quality of service by giving recommendations
Keeps job knowledge up to date by attending upskill training to improve skills
Meet all key performance indicators set by the company and client
Adhere to the policies set by the company
Job Requirements:
Education and specific Training:
Educational Attainment: Degree or Diploma (Min)
Educational Background: No specific background but passionate in helping customers is key
Work experience:
Previous call centre experience (a plus but not required)
Technical skills:
Typing speed of 40 wpm, 90% accuracy
Computer literate – good understanding of Microsoft Windows and Microsoft Office
Soft and specific skills:
Native written and verbal communication skills
Team player with strong problem solving and conflict management skills
Good reasoning and analytical skills
Friendly proactive attitude and great communicator in challenging situation
Good multitasking skills
Basic knowledge in finance and accounting
Job Information :
Full- time position
Language required: Japanese (Able to speak, read and write) and English
Working location: Penang (Bayan Lepas/Georgetown)
Working hour: Monday- Friday (9am to 6pm)
Must have good customer service skills
Local and foreigner can apply
Salary range: MYR 8K to 8.5k
Benefits: language allowances 1k+accommodation allowances RM600*(for two weeks until you are searching for rental condo you can stay at our hostel)
Flight ticket and visa arrangement will be done by our company.
Interested? Send your updated CV to Nisha.raja@careerfos.com