Responsible to make outbound call and engage with customers to achieve the desired outcome of companies making prompt and accurate Skill Development Levy contributions. You will need to be comfortable with dealing with customer interactions (enquiries & feedback) via phone and email.
Report to the team lead, you will be required to support the operations of the Centre effectively and efficiently to meet the service level agreements.
Proactively contact and engage customers to advise on SDL payment process & regulatory matters.
Acquire a strong knowledge of the service and processes. Training will be provided for selected candidates.
Analyse, verify and process documents/information provided to ensure accuracy and compliance.
Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.
Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
'A' level and above
Basic Computer knowledge (Microsoft Word and Excel).
Meticulous and have a keen eye for details with an inquiring mind.
Pleasant disposition with positive attitude and strong resilience.
Dynamic individual with service aptitude and willingness to go the extra mile.
Possesses strong interpersonal and communication skills.
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