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CUSTOMER SERVICE (Urgent Hiring)

June 20, 2019

Job Information: 

-Mass Hiring for MNC BPO COMPANY

-Location: KL Sentral

-Working hours: Mon – Fri , 10 am – 7pm

 

Requirements:

- High proficiency in English & Mandarin (speak, read, write), need to deal with Chinese Speaking customers

- Education:

**SPM: 1-3 years experience in call centre/customer service

**Diploma: 1 year experience in call centre/customer service

**Degree: Fresh Graduates

 

Responsibilities :

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

 

o those who are interested, please send your updated cv to aishikin.rohani@careerfos.com

 

 

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