-Mass Hiring for MNC BPO COMPANY
-Location: KL Sentral
-Working hours: Mon – Fri , 10 am – 7pm
- High proficiency in English & Mandarin (speak, read, write), need to deal with Chinese Speaking customers
**SPM: 1-3 years experience in call centre/customer service
**Diploma: 1 year experience in call centre/customer service
**Degree: Fresh Graduates
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
o those who are interested, please send your updated cv to firstname.lastname@example.org