Client Service Representative
Location : KL Sentral, KL, Malaysia
Language: Hindi or Vietnamese (MUST be able to speak, read & write) Experience: SPM (with experience) or fresh graduates (Bachelor Degree)
Job Scope:
Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language