Client Service Representative

Location : KL Sentral, KL, Malaysia

Language: Hindi or Vietnamese (MUST be able to speak, read & write) Experience: SPM (with experience) or fresh graduates (Bachelor Degree)

Job Scope:

• Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language