IT Helpdesk
Location: KL Sentral
Requirements:
Strong understanding of Mac + Win
Decent Knowledge of G Suite
Good understanding of Network LAN and WAN
Activities: based on the mentioned scope, activities include, but are not limited to:
Communicate effectively on IT specific issues
Perform system testing in a development environment
Identify and communicate possible IT process improvements
Escalate issues where necessary to relevant local or global departments
Review technical documentation providing input where necessary
Execute System related Installation/Operational Qualification and Validation
Work individually or within a team to support and deliver project requirements
Configure production line devices for Local and corporate networks and Database connections
Capture and take ownership of issues in the Jira IT ticketing system where necessary, following through to resolution
Perform machine imaging and Microsoft OS deployment
Provide and document System User Access via Active Directory
Manage IT Software backup inventory
Provide support to IT colleagues on occasion when required for other IT related issues
Communicate global system maintenance updates to production stakeholders and advise on necessary downtime
Assess Production Level Data prior to deployment
Support Microsoft Office Suite