IT DevOps Lead(Senior Support Analyst)

Responsibilities:

  • Key elements of this job include continuous improvement and change management, business continuity and compliance and management of Data Centre staff and operations

  • Lead DevOps activities to enable CI/CD capability in IT application cycle

  • Lead daily operations of various Infrastructure domains: Iaas/Paas/Saas/DBA/Unix/Linux/Backup/Storage, etc, including: Manage offshore support contractors in service delivery

  • Povide strategic decision and technical guidance by working closely with IT delivery team on adopting standards and best practices

  • Review batch jobs and online schedule and liaise with Application Team for any systems error and recovery

  • Conducting regular team meeting for individual knowledge domain

  • Data Centre inventory management and control include capacity planning and technology refresh

  • Check for accurate execution of production scheduled task and log books

  • Plan the operators’ shift duty

  • Oversee a variety of software programs, including monitoring, backup, production job scheduling and problem ticketing software including patch management.

  • Responsible for the physical security and maintenance of the data center

  • Prepare Data Center document for approval

  • Manage and monitor the DC operations team to ensure that assigned Issues and Incidents are dealt with promptly, and within the agreed SLAs and OLA

  • Acts as an escalation point for delays and complications for Major Incidents and Problems

  • Manage the DC Service Providers and other Development and Lab related service providers service level and govern them closely

  • Prepare and submit regular reports to ITD management on DC Operations and SLA at Weekly and Monthly meetings.

  • Work closely with IT management team on KPI planning and monitoring

  • Actively participates in project planning of various knowledge domains to ensure timely and successful completion of projects



Requirements:

  • Degree in Information Technology, Computer Science, Manage Information Science or equivalent

  • Minimum 6 years of data center management experience, and preferably prior supervisory experience in area of at least 2 years in cloud-computing environment

  • Experience in building large-scale data processing systems

  • Experience in machine learning and/or image processing

  • Understanding of Data Centre, Development and Laboratory technologies and best practices

  • Have experience managing all operational functions of a small to medium scale data center

  • Knowledge of change management controls / processes

  • Strong time management skills to balance changing workloads in a dynamic work environment

  • Experience with driving efficient operations processes

  • Worked with Agile, DevOps, Security Analytics, Microservices, Open API on Hybrid Cloud, good to have VMware / Citrix / CCNA Certified; AWS or Azure Certifications.

  • Strong knowledge on Oracle DBA, Oracle Apps DBA, MySQL DBA, PG DBA, SQL, Hadoop. Candidate should be OCP DBA certified

  • Define and manage team performance to measurable operational metrics.

  • Knowledge of industry technology trends and strong experience in multi-tiered, distributed application and service architectures.

  • Familiar with Security tools, such as Symantec Data Leakage Protection

  • Basic understanding of other Infrastructure domains such as Windows, Virtualization, Network, Security

  • Experience with disaster recovery methodologies

  • Working knowledge of backup systems

  • Good knowledge on Linux, MS Cluster, Java / unix shell / Python / Zabbix / Ansible

  • Good understanding and hands-on experience of AWS or Azure or google cloud

  • Knowledge of Information Technology Infrastructure Library (ITIL) standards preferred

  • Strong in-Service delivery and vendor management

  • Service Management or Support of Incident Management escalation procedures in a large scale and diverse environment

  • Mature workers are welcome to apply

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