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Customer Service Specialist (Chinese-speaker)

August 24, 2018

Role & Responsibilities

  • Responsible for the daily management of the customer service department, tracking business processes, system optimization and work collaboration between departments, assisting in optimizing operational processes, continuously improving business accuracy and service efficiency, and achieving high levels of customer satisfaction;

  • Responsible for customer consulting and complaints Speech construction, comprehensively build customer service system, design and optimize customer service processes, and improve service quality;

  • 3, daily customer consultation, complaints, recommendations statistics and key induction, timely feedback on the problems found in the customer service process and suggestions for improvement;

  • Cooperate with other departments to complete customer maintenance and management, and propose optimization suggestions for customer service management;

  • Responsible for the management, guidance and training of the staff of the department.

Job Requirements

  • Minimum Diploma / Bachelor Degree in any field or equivalent.

  • Possesses 2-3 years of working experience financial business knowledge, and those who have engaged in personal banking loans, credit cards, etc. are preferred; [fintech companies/ multi-finance companies industry, investment company ];

  • High sense of responsibility and customer service awareness, strong affinity and patience;

  • Good organizational and coordination skills, interpersonal skills and immediate resilience;

  • Required Languages: Indonesian & Chinese [compulsory as will be liaising with China Counterparts] ;

  • Only open for Indonesian Nationality;

  • Candidate who possesses experience and short notice period is an added advantage.

     

     

     

     

     

     

     

     

     

  • Responsible for the daily management of the customer service department, tracking business processes, system optimization and work collaboration between departments, assisting in optimizing operational processes, continuously improving business accuracy and service efficiency, and achieving high levels of customer satisfaction;

  • Responsible for customer consulting and complaints Speech construction, comprehensively build customer service system, design and optimize customer service processes, and improve service quality;

  • 3, daily customer consultation, complaints, recommendations statistics and key induction, timely feedback on the problems found in the customer service process and suggestions for improvement;

  • Cooperate with other departments to complete customer maintenance and management, and propose optimization suggestions for customer service management;

  • Responsible for the management, guidance and training of the staff of the department.

Job Requirements

  • Minimum Diploma / Bachelor Degree in any field or equivalent.

  • Possesses 2-3 years of working experience financial business knowledge, and those who have engaged in personal banking loans, credit cards, etc. are preferred; [fintech companies/ multi-finance companies industry, investment company ];

  • High sense of responsibility and customer service awareness, strong affinity and patience;

  • Good organizational and coordination skills, interpersonal skills and immediate resilience;

  • Required Languages: Indonesian & Chinese [compulsory as will be liaising with China Counterparts] ;

  • Only open for Indonesian Nationality;

  • Candidate who possesses experience and short notice period is an added advantage.

     

     

     

     

     

     

     

     

     

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