Technical Officer (Korean OR Japanese speaking)

Objective:

To assist with incident detection, recording, follow up on resolutions and support to the networks, infrastructure, applications, products and services supplied and operated by the company

Job Descriptions:

  • Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by the company

  • Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements

  • Work within a defined set of relevant product / network procedures, standards and practices

  • Deliver outcomes by implementing a course of action identified from a general range of solutions

  • Assist in providing technical support in the investigation and rectification of complex incidents

Qualifications:

  • Experience working in Technical Support environment troubleshooting Internet technology or any similar technical contact center exposure will be preferred. No experience is strongly recommend.

  • Those with experience supporting Australian market would have advantage

  • Experience in customer fronting role with Incident management experience is preferred

  • Ability to perform basic troubleshooting on above technologies

  • Degree or Diploma holder preferably from Communications, IT or Networking background

  • High proficiency in Japanese or Korean and English is a must

  • Open to native speakers

  • Able to work on 12 hours shift

  • Candidate with eligibility to work in Malaysia will be highly sought after

Other info:

  • 1 month training provided

  • Work hours: 6PM-6AM (12 hours shift)

  • Location: Midvalley office

  • Shift pattern: 3 days morning shift-3 days off-3 days evening shift (alternate shift)

  • 20% shift allowance from base salary

  • Bonus 6%

  • Fresh grads or not more than 2 years experience

  • Native speakers

Email resume to consultant:

Nurfatin.amira@careerfos.com

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