Technical Officer (Korean OR Japanese speaking)
Objective:
To assist with incident detection, recording, follow up on resolutions and support to the networks, infrastructure, applications, products and services supplied and operated by the company
Job Descriptions:
Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by the company
Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
Work within a defined set of relevant product / network procedures, standards and practices
Deliver outcomes by implementing a course of action identified from a general range of solutions
Assist in providing technical support in the investigation and rectification of complex incidents
Qualifications:
Experience working in Technical Support environment troubleshooting Internet technology or any similar technical contact center exposure will be preferred. No experience is strongly recommend.
Those with experience supporting Australian market would have advantage
Experience in customer fronting role with Incident management experience is preferred
Ability to perform basic troubleshooting on above technologies
Degree or Diploma holder preferably from Communications, IT or Networking background
High proficiency in Japanese or Korean and English is a must
Open to native speakers
Able to work on 12 hours shift
Candidate with eligibility to work in Malaysia will be highly sought after
Other info:
1 month training provided
Work hours: 6PM-6AM (12 hours shift)
Location: Midvalley office
Shift pattern: 3 days morning shift-3 days off-3 days evening shift (alternate shift)
20% shift allowance from base salary
Bonus 6%
Fresh grads or not more than 2 years experience
Native speakers
Email resume to consultant:
Nurfatin.amira@careerfos.com