The candidate will be responsible for achieving a set of monthly customer retention and renewal targets. He/she will strive to reinforce the value of our subscription service, and utilize a set of cust-save tools to prevent service termination, drive and secure contract renewal of existing customers
Achieve monthly Key Performance Metrics on proactive contractual renewal, customer retention and management of termination requests.
Undertake outbound calls to existing customers to present contract renewal proposals, up-sell & cross sell products & services.
Prevent and reduce customer terminations by attending & resolving all addressable issues from customers and leveraging on “cust-save” tools.
Prepare & submit weekly & monthly reports for consolidation & analysis.
Engage with key stakeholders in customer service, finance and monitoring center for seamless engagement with customers.
Minimum G.C.E “O, or “A: Levels or Diploma in General Administration, Business, Science.
Minimum 3 years of customer service, retention, and/or telephone sales experience.
Previous experience in customer retention and/or telephone sales will be highly regarded.
Strong team player
Excellent negotiation, interpersonal & communication skills.